Here are 4 outsourcing industry predictions for the new upcoming year
The year 2016 held a plethora of technological advances that paved the way to new trends in SEO and outsourcing industries. As we welcome 2017, we’ve cooked up a few predictions on outsourcing based on the industry trends in 2016:
- Outsource vendors as key business enablers
In a 2016 global outsourcing survey conducted by Deloitte, the results revealed that customers are expecting more innovative services from their outsourcing partners. More and more business owners are opting for outsourcing not just for cost cutting, but also for other value-added services that outsourcing can offer.
In response to this trend, we can expect outsourcing providers to level up their services, focusing more on value-added service and innovation. This trend has also prompted both employers and outsourcing partners to have Service Level Agreements (SLAs) as a standard practice before starting a new project. Drafting an SLA is a good way to set expectations for both parties, especially with concerns on value and innovation.
- Increase in virtual employees
New advances in technology have made it easier and more possible for freelancers and outsourcing providers to work remotely. With the availability of many real-time monitoring and project management software, we can expect 2017 to have an increase in virtual agents. The future is even brighter for the offshore outsourcing industry.
Offshore outsourcing and virtual employees have been the go-to option for many companies because it provides the benefits of low workforce costs, productivity improvement, and more flexibility for extended hours, especially if the outsourcing partner is located in a different timezone.
- Centralization of IT delivery systems
With the focus of streamlining business processes in 2016, we can expect that more business owners will be shifting from outsourcing multiple IT vendors to just one dedicated IT vendor. The centralization of IT systems paves the way to standardization, cost cutting, and increasing productivity, efficiency, and quality of service.
- Usage of the Hybrid Cloud
In previous years, Cloud technology was introduced. This upcoming year, we can expect more usage of the Cloud in business processes, specifically the Hybrid Cloud. The Hybrid Cloud is simply an integrated Cloud service that use both public and private clouds to easily access business functions. Industry experts predict that by 2018, at least 50% of IT service providers will utilize Cloud-based technology, while the remaining percentage will partner with industry Cloud platforms.
With these predictions in mind, 2017 is a promising year for the outsourcing industry. The overall theme for these trends, however, focuses more on streamlining business processes and making use of centralized technology. Expect more technological updates this year with the same goal in mind.