Learn the five easy steps to a smooth-sailing outsourcing
Oftentimes, business owners worry about two things in outsourcing: first, the quality of the work; and second, the reliability of the agency or the freelancer. While there are risks in delegating some of your non-core and transactional jobs to outsourcing companies, there are still many benefits to offshore outsourcing.
These risks can be mitigated by following these 5 easy steps in doing outsourcing right:
Smart business owners weigh the pros and cons of any business decision, and the same principle applies when you decide to do offshore outsourcing. Assessment must come first before you delve into the planning stage. Here are 3 areas to assess:
Once you’ve assessed the scope of the job, decide on what specific jobs you need to outsource. From there, list down the skills you require from a candidate, or what type of experience you need from an agency. Furthermore, decide on how much you’re willing to spend on the project, the timeline, and the target dates for completion.
After the assessment and the initial decision-making phases are done, you go to the heap of the planning. This stage may go hand-in-hand with the decision-making phase. During this phase, you begin searching for the right candidate or outsourcing agency.
It’s important to note that choosing the right outsourcing staff is critical in ensuring that the job is done efficiently and with great quality. Look through the candidate’s skills, experience, track record, and portfolio. Get interviews, give a sample task, and simply get a feel on how willing the candidate is to commit to what’s asked from them.
When you’ve hired the right candidate or agency, you’re all set for the implementation stage. However, before your outsourced staff begins working, you should be clear in the scope of work, the specifications of the job, the timeline, and your company’s internal processes on where to submit the work, etc. It’s also important to have touch points every now and then to keep the job in check.
When the job is done, you must evaluate the output to ensure the quality of the job. This is also a good way of determining whether you’d like to keep the staff for future outsourcing needs. The evaluation stage can take as short or as long a time as you like. The important thing here is, you close out the project in a professional manner wherein your outsourced staff is paid accordingly and that they are well-informed of how satisfied you have been with their work.
On top of the 5 steps mentioned, always, always keep a positive working relationship with your outsourced staff. It’s important to note that employee relations is just as important as having the job well done, and a positive working relationship can go a very long way.